Touch-Screen Assistant Installation
- The Touch-Screen Assistant must be installed on the same network as the Volunteer Reporter so that the two programs can access the same data.
- Put the touch screen computer in a public part of the office so that volunteers can sign in and out. It can be an older, slower computer that will be dedicated to volunteers signing in and out.
- The data folder needs to be shared, giving full read and write access to the Volunteer Reporter workstation users and the Touch-Screen Assistant user.
- Know ahead of time where the Volunteer Reporter's data is located. You can find the path in the Volunteer Reporter | Help menu | About the Volunteer Reporter | Data Folder.
- You can map a path for the data on the TSA kiosk or use an absolute path to the data folder.
- After it is all setup you will typically hide the keyboard and the mouse from users.
- Note special settings for a testing environment
- You must be logged in as administrator to install.
- Check whether this computer is 64 bit, if so install appropriately.
Computer Settings on the Kiosk (Touch-Screen Assistant) Computer
- Turn the taskbar to Auto-Hide by right-clicking on an empty spot of the taskbar and selecting Properties. Check the Auto-Hide choice.
- Turn screen savers off by right-clicking on an empty spot of the desktop and selecting Properties. Set the Screen Saver to None. Screen saver and power settings
- On the same tab, remove any energy savings features so that the screen never goes blank, and the computer does not go into standby or sleep mode.
- The user that will be logged in to run the TSA must have full read and write access to the Reporter\Program folder.
Installing the Touch-Screen Assistant
- Initially, install the Touch-Screen Assistant on every Kiosk.
- The Touch-Screen Assistant istalls from its 5.7d CD.
(The TSA upgrade only installs along with the Volunteer Reporter installation from the CD.)
- Insert the Touch-Screen Assistant 5.7d CD and click Run in the wizard.
- The Information screen suggests where to install. Next.
- Select Destination Location: The default path is usually C:\Reporter\. Installation will then place the files in C:\Reporter\Program. Next.
- During upgrade, leave all the existing paths, the Reporter/Touch-Screen Assistant finds existing paths. For new installations you may change the path but the default works fine.
- (Note special settings only for a testing environment.)
- Click Next on the Select Start Menu Folder screen to accept the default location for shortcuts.
- Select Additional Tasks: Check the boxes to create a desktop icon and auto start, if desired.
- Ready to Install: Review the selections. Install. Finish.
Starting for the First Time
When the Touch-Screen Assistant on the kiosk starts up you will receive a notice of the version. It should say, "This is version 5.7d of the Touch-Screen Assistant." If you do not receive this notice there is something wrong with your setup, most likely the lack of full access to the Program folder.
If this was a first time installation, you will first receive a notice to Set the Reporter's Data Folder. Either type the path or browse to the folder. OK.
The Touch-Screen Assistant resides on the dedicated kiosk computer but its volunteer administration takes place within the Volunteer Reporter on an administrator's workstation.
- In the Volunteer Reporter, open the Touch-Screen Assistant settings. [Assistants menu | Touch-Screen Assistant | Settings button ]
- Note the Quit PIN. It's 99999 by default by you can change it. Close settings.
- Refer to more details in the settings and/or call us at 800-391-9446.
- On the Assign PINs tab, click Auto Assign. There are two choices.
- (1) Put the dot next to Assign a random number—you can designate the starting number.
- (2) Or choose the first setting to Use their Web Assistant password if you also have the Web Assistant.
- After the software is all setup, hide the keyboard and the mouse from users.
Close the Touch-Screen Assistant program by entering the Quit PIN on the key pad.
More details about the Touch-Screen Assistant settings are available in Tutorials.
The installation path and settings are different for TESTING the Touch-Screen Assistant and the Volunteer Reporter if they are on the same computer. Refer to: Test installation.