You can renew your yearly tech support and Web Assistant subscriptions on-line using a credit card. Start with the Renew button on our website's home page.
At the bottom of the next page another Renew button requires you to enter your Customer ID, number of offices with Reporter support renewals and number of Web Assistant accounts into the form fields.
On your renewal order form, your customer ID is printed right above your name and starts with "57."
On the Shopping Cart click Checkout.
At this point in the process, if this is your first time paying us online, you have to create a new account because you are not in the online system yet, even though you have a Volunteer Software account. So for this first time online payment purpose you are a "New Customer." Enter your email address and click the Continue button.
Alternatively, if you already have an account, proceed to the next page where you should verify your information. A "New Customer" will see this screen to complete.
Enter and confirm a password.
When you click the Continue button the page seamlessly returns you to your shopping cart. Then you can pay with your credit card as you expect. And enter a Purchase Order number if desired.
Enter your credit card information—you may have to edit the name, etc., already filled in to match the billing for the card.
After you complete the purchase you will receive an email confirmation.
You can purchase the Reporter from the Free Trial button on our website's home page.
Activate the permanent Reporter license from within the Reporter with the license you received after payment.