Printer Problem - Cannot Preview Reports

A few people who are using a printer all of a sudden cannot preview reports but they can still print them. In order for the Reporter to even preview a report it requires a printer driver to tell it how to format the report preview. We can troubleshoot by setting the default printer to another one, even if it means installing a printer driver for a printer that is not attached to the computer. And then set it back to the original printer. Sometimes rebooting finishes the job of refreshing the printer connection.

Change the Default Printer

These steps in Windows 7 are similar to different versions of Windows but may vary slightly.

Windows Start button for Start menu
Windows Start button to open the Start menu.

Printer control panel menu
Select Devices and Printers.

Choose Set as default printer.
Right-click a different printer that isn't checked as default and select Set as default printer.

Test Preview: Go Back Into the Volunteer Reporter

Install a Printer Driver

We are going to "install an additional printer" on your computer but actually you will just be installing the driver. Choose the HP Deskjet 450— just because it's an older, reliable driver. Here's how (screen views follow):

  1. On the Start Menu select Devices and Printers.
  2. On the Printer control panel choose Add a printer.
  3. Select Add a local printer. Next.
  4. Install the printer driver: Choose HP on the left.
  5. For this example choose HP Deskjet 450 on the right. Next.
  6. Use the driver that is currently installed. Next.
  7. Accept the given printer name by clicking Next.
  8. Leave the dot on Do not share this printer. Next.
  9. Set as Default printer. Finish.
  10. Leave the printer control panel open.

Go Back Into the Volunteer Reporter

Printer control panel menu
1. On the Start Menu select Devices and Printers.

Add a printer.
2. Choose Add a printer.

Add a local printer.
3. Select Add a local printer.

Install the printer driver.
4. Choose HP on the left. 5. Choose HP Deskjet 450 on the right.

Install the printer driver.
6. Use the driver that is currently installed.

Accept the given printer name.
7. Accept the given printer name.

Accept the given printer name.
8. Do not share this printer.

Accept the given printer name.
9. Set as Default printer.

Accept the given printer name.
Newly added printer driver set as default printer.

Test Preview.

Do not try to print with the dummy printer driver because it has no corresponding printer attached. You can use that default setting for Previewing only.

Revised

Back to the Home Page.
Back to the Home Page.