A few people who are using a printer all of a sudden cannot preview reports but they can still print them. In order for the Reporter to even preview a report it requires a printer driver to tell it how to format the report preview. We can troubleshoot by setting the default printer to another one, even if it means installing a printer driver for a printer that is not attached to the computer. And then set it back to the original printer. Sometimes rebooting finishes the job of refreshing the printer connection.
These steps in Windows 7 are similar to different versions of Windows but may vary slightly.
Windows Start button to open the Start menu.
Select Devices and Printers.
Right-click a different printer that isn't checked as default and select Set as default printer.
We are going to "install an additional printer" on your computer but actually you will just be installing the driver. Choose the HP Deskjet 450— just because it's an older, reliable driver. Here's how (screen views follow):
1. On the Start Menu select Devices and Printers.
2. Choose Add a printer.
3. Select Add a local printer.
4. Choose HP on the left. 5. Choose HP Deskjet 450 on the right.
6. Use the driver that is currently installed.
7. Accept the given printer name.
8. Do not share this printer.
9. Set as Default printer.
Newly added printer driver set as default printer.
Do not try to print with the dummy printer driver because it has no corresponding printer attached. You can use that default setting for Previewing only.