First run Live Update to be sure you have the latest patch. Click on Help | Live | OK. You must be the only person running the Reporter when you run Live Update.
Now, to fix Filters, close the Reporter.
Click Start | Volunteer Reporter 5 | Volunteer Reporter Utilities.
Select Fix Filters.
Click Yes and continue to follow the instructions.
If you need any further help, call us at 800-391-9446. We can fix them by another method.