There is a setting on the Windows Control panel that may cause an error when attempting to import your data from Volunteer Works to the Volunteer Reporter. It is called the User Account Control and must be turned off to use the import utility.
On the User Accounts screen, click on 'Change your Windows password'.
On the Make changes to your user account screen, click Turn User Account Control on or off.
On the Turn User Account Control (UAC) on or off to make your computer more secure screen, uncheck the box next to 'Use User Account Control (UAC) to help protect your computer.'
Uncheck the UAC box. OK. And restart your computer.